RETURN & EXCHANGE

Easy exchange:

Do you need another size, color or pattern? Have a smooth exchange while it is in stock.


Return (if applicable)

We accept the return of products. Customers have the right to request a return within 14 days of receiving the goods.
Elements must be unused, undamaged and in their original packaging with all original labels. Make sure that all items in the packaging are intact! Otherwise, the buyer is responsible for all fees incurred and there is no refund.

The buyer is responsible for the return costs.

Items that do not meet these criteria will not be considered for return.

Buy not suitable for return
End-of-Sale items are excluded for return or exchange.

- Bathrobes can only be returned / exchanged if they are broken, damaged or incorrect.

-You must email us a picture showing the problem / error after submitting the return / exchange request online.

Order cancellation
Your order will be fully refunded if it is canceled within 24 hours of purchase. Please send a help ticket from Contact Us if you want to cancel the order. For orders canceled after 24 hours prior to shipment, a 15% cancellation fee will be charged. We DO NOT accept an order cancellation request if the order has already been shipped.

Contact us
If you have further questions, please do not hesitate to contact us at service@alicemelle.com.